Thank you for shopping at forumfine.
If you are not entirely satisfied with your purchase, we're here to help.
Exchange or Return for a Refund
The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
To return the products, please submit items change request to customer service via [email protected]
Most returns are processed within 5 business days after we receive your package.
We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
We do not accept any request of exchange&return once the "specials" are sold.
Purchase Not Eligible for Return:
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
If you received a damaged product, please notify us immediately for assistance.
We offer full refund if the order is cancelled within 24 hours of your purchase.
You should submit an order cancellation request to our customer service via [email protected] once you decide to cancel the order.
For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
We will NOT accept order cancellation request if the orders have been shipped.
Refunds (if applicable)
We accept returns. The customer has the right to apply for return within 14 days after receiving the product. To qualify for return, your item must be unused and in the same status as the item you received. It must also be in its original packaging. In order to complete your declaration, we need a receipt or proof of purchase. Please do not return the products you purchased to the manufacturer. Customers can only charge freight once (including returns); No purchase fee will be charged to consumers when returning goods. All returned items will be inspected. When we confirm that the product has the problem you mentioned, we will handle the refund. After we process the refund, it usually takes 10-15 working days to deposit the funds into your account, depending on your bank or payment service. Your bank or payment service may charge a small transaction fee.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Customers will only be charged once for shipping costs (this includes returns);No-restocking to be charged to the consumers for the return of the product.
Return & Exchance
Thank you for shopping at forumfine.